Operations analytics and forecasts

Who this is for: managers who review delivery, capacity, cash collection and parts.

Operations reports cover contractual SLA outcomes, PPM delivery, recorded and billable time, travel data quality, repeat-visit first-time fix, capacity and utilisation.

The four-week forecast includes trailing volume and revenue, booked jobs/minutes, current-availability capacity, due collections and SLA clocks due in seven days. A collection-rate proxy applies historical cash allocation rates to open balances by aging bucket. A parts-demand proxy projects trailing consume/van-consume quantities against available stock and reorder levels.

The report labels each metric as a proxy where appropriate and reports missing history as unknown. Collection and parts forecasts are planning aids, not payment guarantees or automatic purchase instructions.