Field glossary
| Term | Meaning |
|---|---|
| Acknowledgement | A record that you read a controlled document. |
| Asset | The specific equipment you are working on. |
| Assignment | Your scheduled time on a job. |
| Branch | The customer site or building. |
| Case | An incident, near miss, hazard or request for supervisor help. |
| Gate | A rule that can block work until a check is cleared or reviewed. |
| Shift | Your working day, with a real start and end time. |
| Visit / attendance | One visit to a job; a return visit is a new attendance. |
| Checklist | The required steps and readings for the job. |
| Defect | A fault found but not fixed in this visit. |
| Evidence | Photos or files proving condition and workmanship. |
| Exception | A reason the work could not be completed as planned. |
| Job | The piece of work assigned to you. |
| Location | The room or area inside the site. |
| Offline | Working without a connection; data syncs later. |
| Part | A product or material used on the job. |
| Pending sync | Work saved on the phone but not yet uploaded. |
| PPM | Planned preventive maintenance. |
| Review | The office checks the submitted job. |
| SLA | The response and resolution targets for the job. |
| Stop work | Halting the job because it is unsafe or cannot proceed. |
| Sync | Sending local work to the office and receiving updates. |
| Timer | The recorded labour time on a job. |
Status words you will see
- Pending — not started.
- In Progress — started.
- On Hold — waiting.
- Complete — finished and signed off.
- Cancelled — no longer needed.
Related: Getting started as a field worker
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